Latest News
Solutions
L7iQ logo
L7iQ Product Suite - Enterprise
The L7iQ Managed Services' product suite incorporates a variety of L7's operationally-focused Managed Services and advanced IT infrastructure monitoring, managing and reporting services to deliver a seamless offering to increase IT infrastructure and service availability. The delivery model is aligned with the ITIL framework while service delivery mechanisms have been developed in line with ISO 20000 standard for ICT Service Management.
The L7iQ suite offers IT infrastructure:
- monitoring
- active alert
- impact based severity SLA priority response
- service desk
- incident management
- proactive maintenance
- problem management
- service management
- configuration management
- level 1, 2 and 3 engineering support
- a client portal
- proactive monitoring
- reporting
Delivery of these services is integrated into four Service Classes to permit different service level combinations to suit each client's business need - Gold, Silver, Bronze and Lite:
Gold - ideal for clients wishing to have comprehensive operational coverage of their IT infrastructure by L7iQ without all the variable costs normally associated with operational services.
Silver - for clients wishing to leverage a large selection of L7iQ's operational services, but applying several of the more advanced services and engineering support services on an ad hoc basis.
Bronze - this solution is the right choice for clients wishing to use only the fundamental L7iQ operational services with other services being practiced on a time and materials basis.
Lite - clients wishing to implement the L7iQ type monitoring services in-house, with regular participation from L7 Managed Services to ensure focus and continuous improvement.
L7iQ logo
L7iQ Product Suite - Commercial
The L7iQ Managed Services' product suite incorporates a variety of L7's operationally-focused Managed Services and advanced IT infrastructure monitoring, managing and reporting services to deliver a seamless offering to increase IT infrastructure and service availability. The delivery model is aligned with the ITIL framework while service delivery merchanisms have been developed in line with ISO 20000 standard for ICT Service Management.
Developed with the smaller business in mind. L7iQ Commercial offers the following IT infrastructure:
- monitoring
- active alert
- impact based severity SLA priority response
- service desk
- level 1, 2 & 3 engineering support
- proactive monitoring
- reporting
L7 has developed the L7iQ Commercial Product Suite to meet the requirements of small to medium business. The L7iQ Commercial Suite is appropriate for businesses with a limited number of Microsoft Servers and Cisco Network devices. The Suite delivers continuous monitoring of this infrastructure, provides remote L7 level 2 support engineering and L7 service Desk support as well as onsite Proactive maintenance with a priority response SLA of 8x5xNext Business Day. Each quarter a report summarising the development throughout the period is presented.
L7desktop
L7desktop
L7 desktop is a best practice methodology that delivers consistent, repeatable and cost-effective outcomes to Windows Desktop Deployment projects. L7desktop delivers end-to-end guidance to efficiently plan, build, test, deploy and manage desktop operating systems and applications in your IT environment.
Why consider L7desktop?
L7desktop addresses concerns of hardware compatability, driver support and application compatibility. Windows deployment can be performed in time for your routine PC replacement cycle or as an organisation-wide upgrade. L7desktop lets you deploy Windows in a completely hands-free manner while preserving user settings and local data.
L7desktop Features
- Inventory management - gain a better understanding of what type of hardware and software is running in your PC fleet.
- Computer System Imaging - create a single Windows image for your entire organisation based on standards you define.
- User State Migration - migrate user profiles and files from Windows XP to Windows Vista - even on replacement hardware
- Infrastructure Remediation - get your server and network infrastructure ready for Windows Vista
- Application Compatibility - ensure your applications will work with Windows Vista and know how to correct issues if they don't
- Application Packaging - eliminate manual application installation through automation - all while ensuring application conflicts are eliminated
- Microsoft Office Deployment - prepare your IT environment for Microsoft Office 2007, its new user interface and file format, and ensure your line-of-business macros are compatible
- Desktop Security - implement practices and management procedures to secure your PC fleet and keep it up to date
- Desktop Deployment - L7desktop can deploy your new Windows Vista-based Managed Operating Environment across your PC Fleet
L7desktop Readiness Assessment
The purpose of the L7desktop Readiness Assessment is to objectively assess your IT environment and its readiness for Windows Vista. The L7desktop Readiness Assessment delivers the following:
- Hardware Readiness Report
- Application Compatibility Report
- Windows Vista Business Value Report
If you are looking to make your PC fleet more manageable and stable, talk to us about L7desktop and the Readiness Assessment.