Responsive Program

For the rapid return to normal operations after an outage and increased uptime, this is the program for you.

With L7's Responsive Program you get access to our world-class IT infrastructure team and you'll reap the benefits of our enterprise monitoring and management system at an entry-level price.

By applying our monitoring solution and techniques, we can almost guarantee that we will reduce the number of IT failures which in turn will reduce the overall cost of IT to your business. Our model is founded on avoidance rather than remediation; we try to recognise any problems before they occur.

Immediate Benefits

By becoming an L7 client under this program, there are several benefits that will allow you to rest easier from the onset:

  • Reduced downtime and mean time to repair (MTTR)
  • Remote and rapid resolution of issues; there's no need for an engineer onsite
  • Enterprise-grade solution at an affordable price
  • Highly skilled engineering team solves problems quickly
  • Lowered incidence of failure due to active monitoring and quarterly updates of problems and issues

The key word to remember here is "monitoring." L7's Managed Services will be keeping an experienced and watchful eye on your IT environment on your behalf and solutions will be right at hand.

Key Components of the Program

Server Uptime            With this service we are continually monitoring the availability and performance of your critical server infrastructure. L7 ensures all systems are maintained at the right levels and with all the latest upates to give you the maximum uptime and peace of mind.  
CommCheck     Having communications to the outside world is critical to your business. Internet access and connections to remote offices are closely observed so that your operations are not disrupted.
SystemProtectOur systems ensure that you are protected around the clock from any malicious attack from virus hackers, Trojans and any external threat that could cause damage to your key business systems.
DataSafeYour whole business is reliant on the data that you generate on your computer systems. We ensure that the data is safely backed up and that the information is valid by continually monitoring that backups are sucessful and that the data can be restored at any time.
Virtual CIOWith L7's comprehensive reporting engine, we will deliver a quality health report on your IT environment once a quarter, advising you of any trends or longer-term issues that may need attention.