Proactive Program

L7's Proactive Program is founded on the basis of preventative, predictive and regular maintenance and comprehensive monitoring of key IT systems supporting core business services. Using our talented engineering team, we take a pre-emptive approach to IT support by performing constant and consistent checks across all or parts of your infrastructure that are vital to your business, so we are always ahead of the game.

The Proactive Program is by far our most popular program as it gives you the peace of mind that your systems are under the watchful eye of a management system. We're always checking for problems that may be just around the corner and we regularly report on your IT environment's general health, 24 hours a day, 7 days a week.

Of course, predictive tasks mean less downtime and the associated costs. We will help reign in your variable IT spend by minimising outages and resolving issues before they affect your business, so that you can focus on what you do best, and not worry about a loss of productivity due to IT outages.  

Immediate Benefits

Becoming a client under our Proactive Program has its rewards from the beginning:

  • Reduced downtime and increased productivity
  • Issue avoidance through regular proactive maintenance activities
  • More predictive costs
  • Improved security
  • Greater provider accountability
  • Reduced costs over time
  • Access to L7's broad skill base
  • Structured escalation and fault management

When you think of our Proactive Program, think "maintain." We'll ensure that your IT environment is operating at optimal levels, which can only mean good things for your bottom line.

Key Components of the Program

 Server UptimeWith this service we are continually monitoring the availability and performance of your critical server infrastructure. We ensure all systems are maintained at the right levels and with all the latest updates to give you the maximum uptime and peace of mind.   
CommCheck       Having communications to the outside world is critical to your business. Internet access and connections to remote offices are closely observed so that your operations are not disrupted.
SystemProtect Our systems ensure that you are protected around the clock from any malicious attack from virus hackers, Trojans and any external threat that could cause damage to your key business systems.
 DataSafeYour whole business is reliant on the data that you generate on your computer systems. We ensure that the data is safely backed up, and that the information is valid by continually monitoring that backups are successful and that data can be restored at any time.
 Desktop Services    Maintenance troubleshooting and updates to all workstations and printers keeps your company's lifeblood flowing and employees productive.  
 Virtual CIOWith L7's comprehensive reporting engine, we will deliver a quality health report on your IT environment once a quarter, advising you of any trends or longer-term issues that may need attention.
Proactive Maintenance Over 30 automated regular maintenance tasks are captured under this feature.
PerimeterGuardFirewall monitoring... we will keep an eye on this key piece of equipment, which acts as your gatekeeper to the outside world.