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Managed Program
Our Managed Program puts L7's world class engineering team in your corner, taking a preventative approach to IT support by performing constant and consistent checks across all of the infrastructure components that are vital to your business, so we are always ahead of the game. This is done at a fixed monthly fee, so you have no surprises in terms of your budget.
Servers, communications, backup, security, anti-virus, consulting, etc. are all included in the one comprehensive package at a fixed monthly price so you can clearly understand your budget requirements.*
Finally, our guarantee of service quality and performance is backed by a service level agreement that applies penalties to L7 for not meeting agreed service levels.
*Excludes hardware and software purchases and project work and acts of God.
Immediate Benefits
Having your IT environment in the protective hands of our Managed Program at a fixed monthly price truly gives you absolute confidence. The features that'll ensure this:
- Predictive costs
- Reduced downtime/increased productivity
- Reduced costs over time
- More provider accountability
- Improved security
- Access to L7's broad skill base
- Issue avoidance by regular proactive maintenance activities
- Unlimited emergency support
- Unlimited preventative maintenance and support
- Unlimited service desk
- Structured escalation and fault management
- Solid service level agreements
The name of the program says it all: "Managed." With all of the above, you've essentially entered a worry-free zone.
Key Components of the Program
| Server Uptime | With this service we are continually monitoring the availability and performance of your critical server infrastructure. We ensure all systems are maintained at the right levels and with all the latest updates to give you the maximum uptime and peace of mind. |
| CommCheck | Having communications to the outside world is critical to your business. Internet access and connections to remote offices are closely observed so that your operations are not disrupted. |
| SystemProtect | Our systems ensure that your are protected around the clock from any malicious attack from virus hackers, Trojans and any external threat that could cause damage to your key business systems. |
| DataSafe | Your whole business is reliant on the data that you generate on your computer systems. We ensure that the data is safely backed up, and that the information is valid by continually monitoring that backups are successful and that data can be restored at any time. |
| Desktop Services | Maintenance troubleshooting and updates to all workstations and printers keeps your company's lifeblood flowing and employees productive. |
| Virtual CIO | With L7's comprehensive reporting engine, we will deliver a quality health report on your IT environment once a quarter, advising you of any trends or longer-term issues that may need attention. |
| Proactive Maintenance | Over 30 automated regular maintenance tasks are captured under this feature. |
| PerimeterGuard | Firewall monitoring... we will keep an eye on this key piece of equipment, which acts as your gatekeeper to the outside world. |
| SafetyNet | Third-party hardware maintanance break/fix support (e.g., CiscoSMARTnet). |
| On-site Support | On any agreed components per month. |
| DataTest Comprehensive | Data assessment, management and archiving are just a few of the things included here. |