Latest News
- 19th May 2008 - L7 Signs Multimillion-Dollar Contracts with Western Power and Horizon Power
- 29th Apr 2008 - L7 Achieves Cisco Customer Satisfaction Excellence
- 16th Apr 2008 - "Beyond the Boom" with the Honorable Francis Logan launched the first of a series of CXO luncheons to be held by L7 Solutions in 2008
- 28th Feb 2008 - Four years and counting, L7's Birthday
- 19th Nov 2007 - ***In the Press*** Client Relations a Boost for L7
- 5th Nov 2007 - L7 Signs 4-Year Multimillion Dollar Deal with Woodside
- 30th Oct 2007 - L7 SOLUTIONS ARE CISCO GOLD
- 13th Oct 2007 - WA Arts recognition for L7
- 2nd Oct 2007 - L7 awarded Contract for IP Telephony at Perth Airport
- 21st Aug 2007 - L7 - Platinum Sponsor - ISACA 2007 Conference
L7 Managed Services - Supporting your People and Infrastructure
Australian Computer Society (ACS) Member
L7 Managed Services offers formal support arrangements for mission critical IT environments that are required to be in production 24x7, at optimum performance and sufficient capacity. The team's procedures and processes have been developed in line with ISO20000 Australian Standards for ICT Service Delivery and ITIL Service Delivery framework.
The danger of shifting focus from what you do best
"How do we find a reliable and flexible partner to help us overcome the urgent network issues our local and remote staff may encounter, at any time of the day or night?"; "Managing, monitoring and reporting on email traffic is a nightmare, how can we avoid employing more staff to control this issue?"
The complex nature of IT means that many businesses may not have all of the necessary skills to support their systems. This puts many business owners and their staff in the difficult position of attempting to juggle their own roles with that of IT expert-by-default. This is where L7 Managed Services, with their experienced team of support engineers and service delivery staff, can provide customers with a reliable and secure mechanism for all aspects of IT support.
A Flexible Approach to Support
With a range of support facilities available, L7 Managed Services delivers solutions suited to your unique requirements. Whether it is reporting and monitoring, regular health checks, hardware installation, troubleshooting or service desk support, L7 Managed Services can assist.
Our People
The qualified and experienced engineers that make up this team bring with them a breadth of industry knowledge which enables L7 to provide an exceptional level of service to our customers.
Our Competencies
- Service Desk - L7's logging and monitoring facility where incident and service requests are processed.
- Server and Desktop Support - these services include hardware installation, system integration and troubleshooting for Dell, IBM and HP equipment. L7 Managed Service staff also has extensive experience with major desktop and business applications.
- Network and Communications Support - included services are the installation and management of network and communication equipment such as Cisco, HP and other leading industry network and security devices.
- Priority Support - 15 minute, 1 hour, 2 hour, 4 hour and Next Business Day reactive support for Service Desk calls.
- Proactive Support - the provision of preventative maintenance and health checks for networks, security solutions, operating systems and backups.
- Monitoring and Reporting - automated collection of real-time data allowing immediate response to malfunctions as well as availability, performance and capacity trends analysis.
- L7iQ Product Suite - Incorporates a variety of L7's operationally-focused Managed Services with advanced IT infrastructure Measurement, Monitoring, Management and Reporting services to deliver a seamless offering to increase IT infrastructure and service availability.
Industry Accreditation
Australian Computer Society
All of L7 Managed Services staff are professional members of the peak ICT association - the Australian Computer Society (ACS).
The ACS is the public voice of the ICT profession and the guardian of ethics and professional standards in the industry.
In September this year L7 Solutions received one of the industry's highest accolades when it was awarded an ACS Professional Partnership Program plaque in recognition of the company's commitment to professionalism.
L7's corporate relationship with the ACS gives our clients' assurance our staff are technically qualified and have significant experience and knowledge in all facets of ICT.
As a strict condition of ACS membership, L7 Solutions' technical staff are governed by the association's Code of Ethics and Code of Professional Conduct and Practice. By following the ACS ethos and philosophy you can have absolute confidence in doing business with L7 Solutions.
For more information about the ACS visit http://www.acs.org.au/.
Proudly Supporting Your Team
L7 Managed Services provides a consistently high standard of support for the smooth operation of IT business systems, while bringing peace of mind to our customers.